Working in Healthcare vs IT

I turned 51 a couple of weeks back.

I’ve had a few different jobs over those 5 decades.   The majority of the first two were pretty much being a major pain in the rear to my parents and any associated adults.

I think the two careers I’ve had where I’ve been most useful to society was my time as a military medic,  and  the last 16 years or so working in healthcare IT.

 

There are advantages to being a front line clinical worker.  You get to drape a stethoscope around your neck and yell “STAT” at various people.   If you’re dressed in scrubs leaning against a wall looking pale and haggard,  people just assume that you’ve pulled a 36 hour shift and not that you’ve only been at work for 5 minutes,  but are very hung-over.

If you work in IT,  and you look haggard,  people presume  you’ve been at work for 5 minutes, but pulled an all-nighter raiding in World of Warcraft……even if you’ve just pulled a 36 hour stint trying to solve a critical issue.

Don’t even ask what happens if an IT guy dons a stethoscope and starts yelling “STAT!”

But there are some distinct advantages to working in IT instead of healthcare.

In healthcare, if you have a patient that you’re having problems diagnosing,  there’s no way in the world you’d get away with telling your patient this…

Look,  you’re baffling the crap out of me,  so I need you to sit here and wait while I go get a coffee and think about what’s wrong with you.
I might end up googling you,  and/or talking about you with my friends.
It might even come to discussing you and your condition online in forums and chat-rooms…..maybe someone there can help me figure out WTF is wrong with you.

Yeah…trying saying that to a patient….

We’ve all heard stories about surgical mistakes where somebody literally hacked off the wrong leg,  or a case I remember reading about years ago where a teenager went in for brain surgery and ended up with a vasectomy….

In the IT world (if you’re smart),  mistakes of this magnitude are embarrassing,  but not fatal (career or otherwise).   That’s because we can always revert to the last good configuration!

I will admit that I miss my days as a medic.  There’s great satisfaction in seeing someone walk out of your facility who otherwise might not have.

I might have a similar blog in the future as I’m contemplating another career change….I just need to figure out how one goes around becoming part of the Idle Rich.

 

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RTOD: Ending a tech support email to a user

If you work in tech support,  or any customer support function,  you might write emails like this:

Dear User;

Thank you for bringing this issue to our attention.
We have resolved the issue.

Please let us know if you require further assistance.

Thanks,

David

Has any one ever been tempted to type

You’re Welcome,
David